How do I enable the two-factor authentication?
You can enable the 2FA on the Settings page. Before proceeding, you will need to install an authenticator app on your phone. We recommend using the following apps: Authy. Google Authenticator. We wil…
How can I bypass the two-factor authentication on login?
Login with your email and password, and click "Need help?" on the 2FA screen, which will be next after login. If your authenticator app is not working, or has been deleted Use your backup code. If yo…
How can I change my email address?
You simply need to go to your account page settings and from there you can edit your email address. You will need to confirm this change via the email you used to sign up to Vimba. If you no longer h…
How can I change my Bitcoin address?
You simply need to go to your account page settings and scroll down to delivery addresses, from there you can edit your Bitcoin address. You will need to confirm this change via the email that you us…
I forgot my reference number - how can I recover it?
If you've lost your reference number, you can go to your account page and it will be listed there.
What if I want to stop using Vimba?
If you are using our savings feature you simply just need to stop your Recurring Payment to us via your Internet Banking.
How can I change my phone number?
You simply need to go to your account page settings and from there you can edit your phone number.