How can I bypass the two-factor authentication on login?

Login with your email and password, and click "Need help?" on the 2FA screen, which will be next after login.

If your authenticator app is not working, or has been deleted

Use your backup code.

If you lost your backup code

Use the phone recovery option. We will text you a one-time password which will allow you to finalise your login.

If you lost your phone

Contact us. Once we verify your identity, we will disable the 2FA for your account.

Please note, in all the above scenarios your 2FA will be disabled. You will need to re-enable it from your Settings page.


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