How can I change my Recurring Payment amount?
Simply change your Recurring Payment amount via your internet banking, ensuring you keep using the same reference number.
Can I set up multiple automatic payments?
Yes, if you make multiple payments in a week we can bulk them together and process them as one.
How do I instantly buy crypto with Vimba?
To buy crypto instantly you simply need to click on the ‘Buy/Sell’ tab on your account page and choose the 'Buy Now' option. Enter in the amount you want to spend. From there you can buy your chosen…
How do I instantly sell Bitcoin with Vimba?
To sell Bitcoin click on the ‘Buy/Sell’ tab on your account page and select the 'Sell Now' option, from there you will be asked to enter in your bank details. From there, you will need to state how m…
I have not received my Crypto on Friday, where is it?
There may be a few reasons for this: If you are saving Crypto with us We may not have sent the Crypto yet, we generally do this by 4pm at the latest. You may have forgotten to add your reference numb…
I forgot my reference number - how can I recover it?
If you've lost your reference number, you can go to your account page and it will be listed there.
Can I make larger or one off Bitcoin or Ethereum purchases?
You can make one off purchases with our new Instant Buy feature where your Crypto will be delivered to you within twenty minutes of your purchase.
What if I want to stop using Vimba?
If you are using our savings feature you simply just need to stop your Recurring Payment to us via your Internet Banking.
I am still waiting for my refund
Please contact us at firstname.lastname@example.org if you haven’t received your refund after 5 working days.
Why am I also charged a fee when Crypto is sent to me?
Every time you send Bitcoin and Ethereum on the network a small fee is charged. This is out of our control and inbuilt within the Bitcoin and Ethereum framework
What does ‘processing’ mean on my account page?
If you are saving Crypto with us it means that we have received your money and we are processing it for the Crypto send on Friday. If you are buying Crypto instantly with us it means we are buying yo…
I have deposited my money, how do I know you have received it?
If you are saving Crypto with us it will display as ‘processing’ on Wednesday afternoon once we process all the money. If you are buying instantly it will show as processing on your transaction page…
What Cryptocurrencies can I buy?
We support Bitcoin and Ethereum. We will be adding more cryptocurrencies soon so watch this space!